IMPORTANT GYM DISCLAIMERS & RULES
Please take a moment to read the following disclaimers and guidelines carefully. These policies are in place to ensure the safety, comfort, and fairness for all gym members, as well as to help us operate smoothly and efficiently. Below, you’ll find important information about our membership contracts, gym rules, and how to contact us outside of staffed hours should you have any questions or concerns.
MEMBERSHIP POLICIES
All 1 year memberships at Quest Fitness Center are billed on a monthly basis and automatically roll over each month unless canceled in accordance with our cancellation policy. Please review your membership terms for full details. Below is a full list of our gym policies.
1 Year Roll-Over Policy
For one-year contracts, a 30-day notice is required prior to your contract end date to either cancel or renew your membership. This allows our billing department sufficient time to process your request and notify your bank to stop automatic payments, or to renew your contract at the current one-year membership rate. If no action is taken within this notice period, your membership will automatically transition to a month-to-month plan at the standard out-of-contract pricing.
Early Cancellation
If you choose to cancel your membership while still under contract, a $175 early termination fee applies. However, if the remaining balance on your contract is less than $175, you will only be responsible for paying the lesser amount.
Medical Exemptions
We do accept medical exemptions for early membership cancellation. To process this request, you must provide documentation from your healthcare provider, including medical notes and a signed letter stating the reason for cancellation. These documents must be emailed to questfitnessinc@gmail.com. Please allow up to one week for our team to review and respond after receiving the required documentation.
Family Plan
Add-on's
Family plan add-ons are limited to immediate family members—specifically, spouses and children residing in the same household. Children must be at least 15 years old to obtain a membership, and a parent must accompany them during non-staffed hours. Proof of shared residence is required and must be provided through valid documentation, such as matching IDs or a current utility bill. Please note that we do not permit add-ons for non-immediate family members, including boyfriends or girlfriends.
Member Conduct & Unauthorized Access Policy
To maintain a safe and respectful environment for all members, Quest Fitness Center reserves the right to suspend or permanently ban anyone exhibiting suspicious, inappropriate, or disruptive behavior. This includes, but is not limited to, attempting to sneak in non-members, sharing access credentials, or tampering with security systems. Bringing in non-members without prior approval is strictly prohibited and considered a serious violation of our policies. These actions may result in immediate termination of membership without refund.
After Hours Contact
If you need to reach us outside of staffed hours, please send us a message via Facebook or email us directly at questfitnessinc@gmail.com. Our management and marketing team work diligently to respond to all inquiries as promptly as possible.